Refund policy

Refunds & Exchanges
Due to the customised nature of our products we do not offer refunds or exchanges for change of mind. If you wish to cancel your order, please advise us within 24 hours of your order being placed. If your order has already been fulfilled, refunds cannot be given.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the rare circumstances that your order arrives damaged or faulty, please take photos of the product in question and contact us with the following details.

Your order number: #
The product name:
Photographs of the defect:

We will assess the product and where possible, we will issue a replacement.

You can always contact us for any return question at themagneticmoments2025@gmail.com.